Refund policy
Return Policy
We want you to be completely satisfied with your purchase. Please review our return policy carefully before completing your order.
Eligibility for Returns
- Returns are accepted within 14 days of the delivery date.
- Items must be unused, unworn, and in original condition, with all original packaging, tags, and documentation included.
- Proof of purchase is required for all returns.
Non-Returnable Items
The following items are final sale and not eligible for return or exchange:
- Custom, personalized, or made-to-order jewelry
- Earrings (for hygiene reasons), unless defective upon arrival
- Items marked as “Final Sale” at the time of purchase
- Gift cards
Condition Requirements
Returned items will be inspected upon receipt. We reserve the right to refuse returns that show signs of wear, alteration, damage, or tampering.
Refunds
- Approved returns will be refunded to the original form of payment.
- Refunds do not include original shipping charges.
- Please allow 5–10 business days after approval for the refund to be processed by your financial institution.
Exchanges
- Exchanges are accepted for eligible items within the same 14-day return window, subject to availability.
- Customers are responsible for any price differences and applicable shipping costs.
Defective or Incorrect Items
If you receive an item that is defective or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable and insured shipping method, as we are not responsible for lost or damaged return shipments.
How to Initiate a Return
To start a return, please contact us at the form below or at beverlystouchboutique@gmail.com with your order number and reason for return. Returns sent without prior authorization may not be accepted.